Playbooks for the voice-first era.
Tactical guides, deep dives and product updates on AI voice agents, outbound calling and phone-based automation — written by the team building Callable.
Latest posts
The answer-rate playbook: how to double pickups on outbound calls
Local caller IDs, timing windows, voice selection and warm-ups — what actually moves answer rate, based on 2 million Callable calls.
How to prompt a voice agent that doesn't sound robotic
A short guide to writing prompts that produce warm, polite, on-brand conversations — with concrete examples of what to keep, cut and rewrite.
Compliance basics for AI cold calling in 2026
Consent, disclosures, opt-outs, time-window rules and do-not-call lists — the essentials of TCPA, GDPR and HIPAA for AI calling, in plain English.
Designing the AI-to-human handoff
The most important call your AI agent makes is the one it doesn't make. Patterns for clean, well-timed escalation to human reps.
Case study: how ClinicDirect booked 12,000 appointments with one agent
A look inside the dental scheduling deployment that runs 24/7, books in 5 languages and maintains a 92% show-up rate.
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